Frequently asked questions

Frequently asked questions2025-08-04T14:00:08-04:00
Where is your service area?2025-08-04T13:15:40-04:00

CJ Cleaning Services connects clients with trusted professionals across Maiden, Conover, Denver, Granite Falls, Hickory, Lincolnton, Mooresville, Newton, Sherrills Ford, Stanley, Taylorsville, and surrounding areas.

We’re always growing and working with cleaners in new locations. If you’re not sure whether your area is covered, just reach out—we’ll let you know in seconds if someone is available near you.

How do I book a home or commercial cleaning?2025-08-04T13:19:13-04:00

You can get an estimate online, and our team will follow up by phone to help coordinate your service.

For faster assistance, feel free to call us directly at (828) 781-7999.
Our office is open Monday–Friday, 9:00 AM to 5:00 PM.

Do I need to be home when the cleaner arrives?2025-08-04T13:20:53-04:00

That’s completely up to you. Many clients choose to be away during their service and simply provide a door code, garage access, or a hidden key.

Just let us know your preferred access method when booking online or by phone—we’ll make sure your instructions are passed along to the cleaning professional.

Whatever you’re most comfortable with, we’ll work around it.

Do I need to supply the vacuum or cleaning products?2025-08-04T13:22:51-04:00

The cleaning professionals we work with bring their own supplies and equipment. However, if you prefer specific products to be used in your home or facility, just let us know when booking—we’ll pass your preferences along.

Do you clean homes with pets?2025-08-04T13:23:42-04:00

Absolutely. Many of the professionals we coordinate with are comfortable working in homes with pets. When booking, just let us know your pet’s name, type, and any special instructions—so we can make sure the cleaner is informed and everyone stays safe and stress-free.

Will I receive reminders for cleaning services?2025-08-04T13:25:25-04:00

Yes. When you book with us, you can choose to receive reminders by text message or email.

We typically send notifications one day before and two hours prior to each scheduled service—whether it’s a one-time clean, recurring appointment, or part of a prepaid bundle.

What if I’m not satisfied with the cleaning service?2025-08-04T13:27:33-04:00

Your satisfaction is important to us. If you’re unhappy with the service provided, please contact us promptly. We’ll work with you to address the issue and, when possible, coordinate a follow-up cleaning to make it right.

How long will it take to clean my home or commercial facility?2025-08-04T13:29:01-04:00

The time needed depends on the type and scope of cleaning you choose, including any additional services.

While exact timing varies by job, our cleaning professionals prioritize quality and thoroughness. If you’re not satisfied, contact us— we’ll coordinate a follow-up visit to address any concerns.

In fact, 99% of our clients return because they trust the service we connect them with.

How do I reschedule or cancel a booked cleaning?2025-08-04T13:31:47-04:00

Rescheduling or canceling is simple and quick. You can do it with just one click through the link provided in your email reminder.

Alternatively, call us at (828) 781-7999 or email us, and we’ll update your booking for you.

Our reminder emails often include convenient Reschedule and Cancel buttons, allowing you to make changes instantly—within the allowed timeframes before your scheduled service.

Can I set up repeat visits?2025-08-04T13:32:22-04:00

Yes! Scheduling recurring cleanings or purchasing pre-paid bundles not only keeps your space consistently fresh but also saves you money. Choose the option that fits your needs, and enjoy the convenience of automatic scheduling and instant savings.

How can I pay for my cleaning service?2025-08-04T13:33:23-04:00

We accept VISA, Mastercard, American Express, and Discover through our secure Customer Portal for easy online payments.

If you prefer, you can also pay with cash or check directly to the cleaning professional at the time of service.

Do I tip my cleaner? If so, how much?2025-08-04T14:09:48-04:00

Tipping is always appreciated in the cleaning industry, though never expected. Most of our clients choose to tip between 10–15% of the total service cost. If you’re especially happy with the service, feel free to tip more—or leave a kind note or review, which also means a lot!

You can leave cash for your cleaner, or include a tip through our Customer Portal for added convenience.

We shine when you shine! Contact us today.

For immediate service, please call us (828) 781-7999

Proudly Serving Maiden, North Carolina and Nearby Communities

Our office is open Monday – Friday, 9:00am – 5:00pm

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